Product support
We’re here when you need us.
Get help with your account, a visit, note templates, organization setup, or anything that isn’t working the way you expected.
What can we help with?
Account & sign-in
Registration, verification, login, account security, and profile changes.
Visits & recording
Starting a visit, recording status, syncing, recovering work, and audio issues.
Notes & templates
Note generation, transcripts, custom templates, ICD-10 suggestions, and exports.
Organizations
Invitations, member access, administrator controls, documents, and team setup.
Billing
Trials, subscriptions, invoices, organization pricing, and account access.
Privacy & security
Data handling, deletion, HIPAA questions, BAAs, and security documentation.